Returns-Replacement-Refunds

Returns, Replacements & Refunds

At GU ART, every personalised photo magnet is made to order with care. Please review your order carefully before completing your purchase.

Personalised Orders

As all products are custom-made, we cannot accept returns or offer refunds if you:

  • Change your mind

  • Order the wrong quantity

  • Upload the wrong photos

  • Enter incorrect personalisation details

Please check your order carefully before checkout.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

We'll be happy to resolve the issue as quickly as possible.

Return & Replacement Process

1. Contact Us
Email us at contact@guart.com.au or contact us via WhatsApp within 48 hours of receiving your order.

2. Provide Your Details

Please include:

  • Order number

  • Clear photos of the product and packaging

  • A brief description of the issue

3. Review

Our team will assess your request and respond as soon as possible.

4. Resolution

If your claim is approved, we'll arrange a replacement or refund where appropriate. If a return is required, we'll provide return instructions.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Need Help?

📞 Phone
0481 818 668

💬 WhatsApp
Chat with us on WhatsApp

✉️ Email
contact@guart.com.au

📷 Instagram
@guart_aus

📘 Facebook
GU ART Australia

Australian Consumer Law

This policy is provided in addition to your rights under the Australian Consumer Law (ACL).

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major fault, is significantly different from its description, or is not of acceptable quality, you may be entitled to a repair, replacement, or refund as required by law.